As a SilverFit customer, you will find information about the system, the latest updates, training courses, events and frequently asked questions on this page.
Almost everyone has gone bowling in their life. For many people this activity brings back pleasant memories of a nice night out with friends or family.
Bowling requires a person to roll a ball down the lane from a standing position. In the Alois, everyone can take part in the fun, as the activity can be played seated.
Find this activity in the ‘At a distance’ category of the main menu.
Clients love animal movies on the Alois, because they bring back pleasant memories of pets. For this update we have added 14 new movies.
In addition to all the existing videos, you can now enjoy alpacas, donkeys, goats, birds and many more animals.
These movies are available in the ‘Animal movies’ category in the main menu.
We have expanded the album for historical photos with many new pictures of the Netherlands from the 1950s to 1980s. We have split the existing album into one with photos from before 1950 and another with photos from later.
This new set of pictures is available in the ‘Activities with pictures’ category, and then ‘Slideshow’.
We will take you to Castle de Haar. Let us show you around this beautiful castle and experience how the van Zuylen family used to live here.
Did your cot also used to stand next to a four-poster bed? Or were you more likely to belong to the staff?
You will find the new route film under ‘Tour Activities’.
Travel with us to the Railway Museum in Utrecht (The Netherlands). This route passes through both the outdoor and indoor areas of this museum, passing classic rail cars and old locomotives.
Almost everyone has memories of preparing or eating (festive) meals. View the photos together with a client or in a group, reminisce and start great conversations.
We have added 4 new films featuring movement educator Joël Kruisselbrink (known for his creative TikTok videos) and musician Rob Sprikhuizen. These exercises enthuse the client and offer support to the supervisor during a movement activity with a group.
Is your question not in this list? Check the SilverFit manual for even more solutions to technical problems. Do you have another support question? Please contact our support department.
If a sensor is connected, the option 'Move by cycling' appears with the tour activities. If this option does not
appear, try the following:
If the Alois shows this message: 'the game cannot be played'. Restart the game. Contact SilverFit if the message continues to appear.
If you press the on/off button, a white led will light behind the button. You will also be able to hear a soft rustling noise from the internal fan. If these things do not happen, check the following:
Check the sound volume of the monitor by turning the dial on the speaker. Turning clockwise turns the volume up; turning anti-clockwise turns the volume down. If the volume is high and you still don't hear anything, contact SilverFit.
Perhaps the screen is in standby mode. Press the on/off button of the computer. If no led lights on the screen, check the following:
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